FL-Elections Customer Service Agent

ELECTIONS CUSTOMER SERVICE AGENT (JACKSONVILLE, FL)

INTRODUCTION

A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence, and integrity. “Quality In Everything We Do” is far more than our mantra, it is our standard! Explore a career with A & Associates, one of the leading providers for temporary, temp-to-hire, permanent placement services and security guard services.

JOB DESCRIPTION

This is entry level clerical support work in the registration of voters, processing, and maintenance of voter registration records. Work requires knowledge of uninvolved standardized work routines of election laws, regulations and procedures, and office practices and procedures. Contacts require courtesy, tact, and effectiveness in dealing with others, and include contacts to request or provide information, ask questions, and/or obtain clarification. The work is performed following established routines, standing instructions, and established procedures, but some variation in the sequence and choice of procedures used is permitted based on situations encountered in the workplace. The work is patterned involving similar situations and generally requiring only the choice of the correct procedure. Work is normally performed in an office environment though the employee may be required to deliver or pick-up mail, documents, supplies or materials. Operates standard office equipment such as personal computer. The physical demands consist mainly of moving from one work location to another, sitting, or standing at a workstation for extended periods of time and dependent upon assigned work location, may be required to lift objects weighing up to 20 pounds. The work is performed under general supervision where the work assignments are subject to instructions and established work routines, and the worker is given latitude to rearrange the sequence based on changing work situations or workflow.

EXAMPLES OF WORK

· Provides registration and voting information in response to telephone inquiries

· Receives, processes, records, indexes and/or files varied materials, files documents, and records regarding voter registration application and forms; enters absentee ballot requests

· Assists with post-elections processing and canvassing board responsibilities

· Gathers information and assists the general public in completing required forms and documents

· Reviews documents and files for completion and accuracy and routes to proper sources

· Establishes and maintains information, records, documents, and file systems

· Operates standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software and required voting equipment

· Picks up and/or delivers a variety of mail, documents, materials, and supplies which may require operation of a motor vehicle

· Demonstrates proficiency in the City of Jacksonville’s competencies

· Performs related work as required

KNOWLEDGE, SKILLS, AND ABILITIES

· Knowledge of election laws, rules, regulations, and procedures.

· Knowledge of office practices and procedures.

· Knowledge of Business English.

· Skill in establishing and maintaining information, records, documents, and file systems.

· Ability to match names and numbers.

· Ability to file both numerically and alphabetically.

· Ability to communicate effectively both verbally and in writing.

· Ability to follow verbal and written instructions.

· Ability to read, understand, and apply job related materials.

· Ability to perform basic mathematical calculations.

· Ability to establish and maintain effective working relationships.

· Ability to operate standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software and required voting equipment.

· Depending upon assignment, ability to operate a motor vehicle.

REQUIREMENTS

· Ability to read, write and communicate in English

· One year of education and/or experience in clerical work is preferred

· Experience in an election office is preferred

· A valid drivers’ license may be required and must be maintained

· Must be able to clear pre-employment background, drug test, physical

· Proficient in Microsoft Office Suite or related software needed to maintain records and prepare reports.

COMPENSATION

· Pay for this position starts at $15.00/hour with opportunity to earn overtime.

EEO STATEMENT

A & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Salary: $15.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Do you have experience in an elections office?
• Do you have a knowledge of election laws, rules, regulations and procedures?

Ability to Commute:

• Jacksonville, FL (Required)

Work Location: In person