Operations Specialist

A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence and integrity. “Quality In Everything We Do” is far more than our mantra, it is our standard!!

Explore a career with A & Associates, one of the leading providers for temporary, temp-to-hire, permanent placement services and security guard services.

Hourly Pay: $20

Job Summary:
The Operations Specialist provides crucial clerical and administrative support to departmental managers, assisting with all aspects of daily operations. This role involves data recording, report generation, troubleshooting, and resolving safety, service, and operational issues. The ideal candidate will have experience in an office setting, possess strong computer skills, and demonstrate excellent customer service abilities.

Essential Duties and Responsibilities:

• Provide administrative and clerical support to department managers.
• Assist in troubleshooting and resolving safety, service, and operational issues.
• Create, distribute, and close out customer tickets daily.
• Maintain and distribute department-related information regularly.
• Communicate with supervisors and managers regarding operations and dispatch matters.
• Complete and maintain various reports as directed by the department manager.
• Use software tools to manage procurement, time and attendance tracking, safety incidents, and contract labor.
• Assist with processing payments and other financial tasks as needed.
• Support the implementation of operational projects.
• Communicate with customers to address service issues.
• Coordinate with employees about scheduling and work assignments.
• Perform additional duties as assigned.
• Work occasional Saturdays when needed.

Qualifications:
To perform this job successfully, an individual must be able to meet the following qualifications:

Education and Experience:

• Required: High school diploma or G.E.D. (accredited).
• Experience in an office setting, with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other computer systems.
• Strong customer service skills are essential.

Skills and Abilities:

• Proficiency in using office software tools to manage tasks such as procurement, time tracking, and safety reporting.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask and manage time effectively in a dynamic work environment.
• Attention to detail and accuracy in managing reports and data.
• Must possess good interpersonal skills and the ability to work effectively with team members and clients.

Work Environment:

• Most of the workday involves using motor coordination with finger dexterity (e.g., keyboarding, machine operation).
• Exposure to physical occupational risks (e.g., cuts, burns, toxic chemicals) is rare.
• Occasional exposure to physical environments that may include dirt, odors, noise, or weather extremes.
• Occasional Saturday work required.

Additional Requirements:

• Must pass a background check.
• Drug test required.

EEO STATEMENT

A & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.