About A & Associates, Inc.

Position Summary

Core Responsibilities

Operational Leadership

• Direct and supervise all field personnel, including drivers, dispatchers, and on-site leads.
• Oversee daily scheduling, route optimization, and deployment activities across Palm Beach County and the South Florida region.
• Implement and maintain procedures for shift start-ups, field readiness checks, and mid-shift quality assurance reviews.
• Conduct regular site audits and field assessments to ensure quality, safety, and compliance standards are met.

Personnel Oversight

• Manage timekeeping, attendance, uniform compliance, and field conduct of all field employees.
• Provide coaching, performance reviews, corrective actions, and development plans.
• Serve as the escalation point for conflict resolution, incident response, and emergency operations.

Fleet & Equipment Management

• Coordinate daily pre-trip and post-trip vehicle inspections.
• Track and report vehicle availability, down times, and mechanical concerns.
• Partner with maintenance vendors to prioritize and resolve equipment issues in real time.
• Maintain documentation on vehicle compliance, registration, and inspection records in accordance with DOT and company policies.

Client & Stakeholder Engagement

• Act as the primary point of contact for on-site client communication, issue resolution, and service performance updates.
• Ensure timely responses to service disruptions, customer complaints, and change requests.
• Represent the company during client meetings, site visits, and quarterly performance reviews.

Regulatory & Risk Compliance

• Monitor and enforce adherence to FMCSA, DOT, and local/state safety regulations.
• Conduct driver log audits, spot inspections, and compliance reviews.
• Maintain accurate records of incidents, safety reports, and service metrics.
• Develop corrective action plans for non-compliance events or operational deviations.

Data & Performance Reporting

• Submit weekly operational status updates to executive leadership, including performance trends, issues, and improvements.
• Maintain tracking tools using Excel, Google Sheets, and dispatch/fleet management platforms.
• Identify service gaps and recommend process improvements or resource realignments.

Qualifications

• Minimum of 5 years of experience in transportation operations, logistics, or field management, with at least 3 years in a supervisory capacity.
• Deep understanding of transportation compliance (FMCSA/DOT/State/Local).
• Strong leadership and decision-making abilities in fast-moving or high-pressure environments.
• Tech-savvy with working knowledge of scheduling systems, telematics, and spreadsheet tools.
• High emotional intelligence and customer service orientation with professional communication skills.
• Ability to travel across the region regularly and work extended or flexible hours as needed.

Performance Goals

• 95%+ on-time route execution rate across all service categories.
• 100% pre- and post-trip fleet inspection logs completed and filed weekly.
• Maintain less than 2% operational disruptions due to preventable field issues.
• Achieve 90%+ client satisfaction scores on quarterly service reviews.

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