FL - HOME CARE BUSINESS/STAFFING MANAGER (WEST PALM BEACH, FL)
WEST PALM BEACH, FL
Full Time
Mid Level
HOME CARE BUSINESS/STAFFING MANAGER (WEST PALM BEACH, FL)
HOME CARE STAFFING OPERATIONS
FULL-TIME, ON-SITE ROLE
INTRODUCTION
A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence and integrity. “Quality In Everything We Do” is far more than our mantra, it is our standard! Explore a career with A & Associates, one of the leading providers for temporary, temp-to-hire, permanent placement services and security guard services.
POSITION SUMMARY
The Business/Staffing Manager is responsible for overseeing daily operations of the Home Health Aide and Homemaker staffing division. The position manages caregiver recruitment, scheduling, client intake, compliance administration, and operational performance. Focus remains on building a reliable workforce of caregivers while ensuring consistent service delivery to clients requiring in-home personal care and homemaker support. Success in the role requires strong organizational leadership, workforce coordination, and the ability to manage the caregiver scheduling environment.
KEY RESPONSIBILITIES - OPERATIONAL MANAGEMENT
KEY RESPONSIBILITIES - CLIENT INTAKE AND SERVICE COORDINATION
KEY RESPONSIBILITIES - BUSINESS DEVELOPMENT SUPPORT
QUALIFICATIONS – EDUCATION
QUALIFICATIONS – EXPERIENCE
QUALIFICATIONS - SKILLS AND COMPETENCIES
QUALIFICATIONS - PREFERRED EXPERIENCE
WORK ENVIRONMENT
PERFORMANCE EXPECTATIONS
COMPENSATION
EEO STATEMENT
A & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
HOME CARE STAFFING OPERATIONS
FULL-TIME, ON-SITE ROLE
INTRODUCTION
A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence and integrity. “Quality In Everything We Do” is far more than our mantra, it is our standard! Explore a career with A & Associates, one of the leading providers for temporary, temp-to-hire, permanent placement services and security guard services.
POSITION SUMMARY
The Business/Staffing Manager is responsible for overseeing daily operations of the Home Health Aide and Homemaker staffing division. The position manages caregiver recruitment, scheduling, client intake, compliance administration, and operational performance. Focus remains on building a reliable workforce of caregivers while ensuring consistent service delivery to clients requiring in-home personal care and homemaker support. Success in the role requires strong organizational leadership, workforce coordination, and the ability to manage the caregiver scheduling environment.
KEY RESPONSIBILITIES - OPERATIONAL MANAGEMENT
- Manage daily operations of the Home Health Aide and Homemaker staffing program.
- Oversee caregiver scheduling to ensure reliable coverage for all assigned client services.
- Maintain staffing coverage and respond to schedule changes, call outs, and urgent placement needs.
- Supervise administrative processes associated with caregiver assignments and service delivery.
- Monitor service performance metrics and client satisfaction.
- Caregiver Recruitment and Workforce Management
- Recruit, interview, and onboard Home Health Aides, CNAs, companions, and homemaker staff.
- Maintain caregiver personnel files including training verification, certifications, and background screenings.
- Coordinate orientation and onboarding procedures for newly hired caregivers.
- Monitor workforce retention and implement strategies to maintain a stable caregiver pool.
- Maintain compliance with employment documentation and credential verification requirements.
KEY RESPONSIBILITIES - CLIENT INTAKE AND SERVICE COORDINATION
- Manage intake calls from prospective clients and families requesting in-home care services.
- Evaluate service needs and coordinate appropriate caregiver assignments.
- Develop and maintain caregiver to client matching procedures to ensure service compatibility.
- Address client concerns, service adjustments, and caregiver replacement when necessary.
- Maintain communication with families and referral sources regarding service delivery.
- Compliance and Documentation
- Maintain administrative records related to caregiver qualifications, onboarding, and employment verification.
- Monitor compliance with state and federal employment standards applicable to personal care services.
- Maintain documentation required for internal review, audits, and regulatory oversight when applicable.
- Support implementation of policies related to caregiver conduct, privacy protections, and service standards.
KEY RESPONSIBILITIES - BUSINESS DEVELOPMENT SUPPORT
- Assist leadership in developing referral relationships with senior living communities, hospitals, case managers, and community organizations.
- Participate in community outreach efforts to expand awareness of in-home personal care services.
- Support client acquisition efforts through relationship management and service excellence.
- Systems and Reporting
- Utilize scheduling and workforce management software to track caregiver assignments and service hours.
- Maintain accurate reporting related to caregiver utilization, service volume, and staffing needs.
- Coordinate with payroll and administrative teams to ensure accurate reporting of caregiver hours worked.
QUALIFICATIONS – EDUCATION
- Bachelor degree in Business Administration, Healthcare Administration, Human Services, or related field preferred.
QUALIFICATIONS – EXPERIENCE
- Minimum 2 years’ experience in caregiver staffing, home care services, healthcare staffing, or workforce coordination.
- Prior experience managing scheduling operations or caregiver workforce management strongly preferred.
- Experience with in-home personal care services, companion care, or senior care organizations highly desirable.
QUALIFICATIONS - SKILLS AND COMPETENCIES
- Strong organizational and workforce management skills.
- Ability to manage high volume caregiver scheduling and staffing adjustments.
- Excellent communication and interpersonal skills when working with caregivers, clients, and families.
- Ability to resolve service issues quickly and maintain service continuity.
- Proficiency with scheduling systems, workforce management software, and standard office applications.
QUALIFICATIONS - PREFERRED EXPERIENCE
- Experience recruiting and managing Home Health Aides, CNAs, or personal care workers.
Experience using home care scheduling platforms such as AxisCare, ClearCare, WellSky, or similar systems. - Knowledge of caregiver credential verification and background screening procedures.
WORK ENVIRONMENT
- The role operates in a fast-paced staffing environment supporting in-home care services for individuals requiring assistance with daily living activities and homemaker support. The Business/Staffing Manager must remain accessible to caregivers and clients while ensuring operational efficiency and service reliability.
PERFORMANCE EXPECTATIONS
- Maintain adequate caregiver staffing levels to meet service demand.
- Achieve high client satisfaction through consistent service delivery.
- Maintain accurate administrative and caregiver records.
- Support business growth through efficient workforce coordination and client service management.
COMPENSATION
- Salary commensurate with experience. Performance incentives may be offered based on service volume growth, caregiver retention, and operational performance.
EEO STATEMENT
A & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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